How Alex Turkovic Built a Digital Customer Success Team

CSM Practice - The Customer Success Podcast

How can businesses build and optimize customer success practices in the digital age? Alex Turkovic, Director of Global Customer Success at Flexera (formerly known as Snow Software), answers all of your questions about digital customer success in this episode! Delve into innovative strategies, tactical automation, and impactful insights as Alex shares his expertise in steering customer success programs to new heights.
Click here to watch the episode on YouTube!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Unveil how Alex spearheaded a comprehensive digital Customer Success program at Flexera, revolutionizing customer interactions.
- Discover success stories as Alex details automation implementation, bridging high-touch and low-touch segments for a seamless customer journey.
- Gain valuable insights on forecasting accuracy, churn mitigation, and enhanced customer satisfaction through data-driven strategies employed by Alex Turkovic.
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Meet Alex Turkovic, a leader with over 15 years of expertise in customer success leadership, professional services, and customer education. As the previous Director of Customer Lifecycle at Snow Software, Alex merges digital and scaled customer success strategies with educational initiatives to optimize customer lifecycle engagement and drive impactful outcomes.
🔗 Connect with Alex via LinkedIn.
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: How To Get Your CS Tech Stack in Order
🎥 Watch: How Did Digital CS Skyrocket Talroo’s Growth?
🎙️Listen: Digital CS Podcast by Alex Turkovic

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Kapitler

1. Intro (00:00:00)

2. Customer Base & CS Team (00:02:45)

3. Initial Challenges W/O Digital CS (00:05:00)

4. Beneficial Impacts (00:07:48)

5. Customer Surveys (00:12:30)

6. Digital CS Team Role (00:15:31)

7. Digital CS Skills (00:18:18)

8. Lifecycle Journey Automations (00:20:04)

9. Automation in High Touch (00:21:51)

10. High-Touch VS Low-Touch (00:26:25)

11. Recommended Resources (00:27:19)