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Indhold leveret af Inclusive Finance Frontiers. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Inclusive Finance Frontiers eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
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Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
Indhold leveret af Inclusive Finance Frontiers. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Inclusive Finance Frontiers eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Indhold leveret af Inclusive Finance Frontiers. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Inclusive Finance Frontiers eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
The climate crisis demands urgent global action. Green technologies—like solar panels and clean cookstoves—have the potential to transform lives and protect the planet but remain out of reach for many in developing economies. Can carbon markets make them more accessible? Voluntary carbon markets (VCMs), where companies purchase carbon credits to offset greenhouse gas emissions, are rapidly gaining traction. These markets hold immense potential to enable the adoption of green technologies among low-income households on the frontlines of climate change and improve their lives. In this episode, we take a deep dive into VCMs to hear from ATEC about their pay-as-you-go electric cookstoves, which aim to decarbonize cooking through verifiable tech, how Gold Standard issues carbon certifications, and why CGAP sees a promising role for financial services in supporting more inclusive carbon markets. Featured Voices: Ben Jeffreys, CEO, ATEC Vikash Talyan, Senior Director of Standard Development and Innovation, Gold Standard Max Mattern, Senior Financial Sector Specialist, CGAP Listen and subscribe for free on your favorite platform. To learn more, visit www.cgap.org. To share feedback, connect with us at podcast@cgap.org.…
Artificial intelligence (AI) is already transforming almost every aspect of the financial services industry. It is driving efficiencies and sparking innovation by reshaping the way financial authorities protect consumers—not just how financial service providers operate. But financial authorities need to walk a tightrope. While they need to harness the power of AI to improve consumer protection, they must also address the novel risks and challenges that AI brings, such as new forms of financial fraud, cyber threats, and data privacy concerns. This episode explores how the Central Bank of the Philippines is embracing AI-powered "SupTech” (supervisory technology) for its chatbot named BOB to enhance financial consumer protection. We'll hear from experts at the Central Bank of the Philippines, the Cambridge SupTech Lab, and CGAP about the potential benefits and risks of this revolutionary technology. Featured Voices: Charina B. De Vera-Yap, Director of the Consumer Protection and Market Conduct Office (CPMCO), Regional Operations and Advocacy Sector, Bangko Sentral ng Pilipinas (BSP) Matt Grasser, Co-Head and Tech Lead, Cambridge SupTech Lab and Principal Technologist at Cambridge Centre for Alternative Finance (CCAF) Juan Carlos Izaguirre, Senior Financial Sector Specialist, CGAP Eric Duflos, Senior Financial Sector Specialist and Consumer Protection Lead, CGAP Listen and subscribe for free on your favorite platform. To learn more, visit www.cgap.org. To share feedback, connect with us at podcast@cgap.org.…
In Brazil, the banking world is changing fast. Open Finance allows people in Brazil to securely share their financial data across financial service providers, sparking competition and innovation among providers. This empowers customers to compare and choose services that best meet their needs. But how does open finance work in practice and what does it mean for the millions of people still excluded or underserved by formal finance? In this episode, we talk to experts at the Central Bank of Brazil, Nubank, and CGAP about Brazil’s experience in rolling out open finance and how data can help unlock credit for informal workers, improve product offerings, and reach wider segments of society. Along the way, we tackle critical questions: Can open finance help reduce inequality? And what lessons can other countries learn from Brazil’s rapid adoption? Featured Voices: Matheus Rauber, Senior Advisor, Financial System Regulation Department, Central Bank of Brazil Rafael Wowk, Head of Regulatory Affairs, NuBank Maria Fernandez Vidal, Senior Financial Sector Specialist, CGAP Listen and subscribe for free on your favorite platform. To learn more, visit www.cgap.org. To share feedback, connect with us at podcast@cgap.org.…
From a duka in Kenya, a tienda de barrio in Colombia or a kirana in India, micro-retailers that stock fast-moving consumer goods go by many different names around the world. No matter what they’re called, they’re universally cherished. And yet, they face numerous unique challenges. B2B e-commerce startups like Wasoko in Kenya and &frnds in Southeast Asia are promising to make a difference for micro-retailers by digitizing order processes and extending buy-now-pay-later credit options. Yet challenges remain: How do we bridge the digital divide? And can these systems sustainably scale? In this episode, a Behavioral Science thought leader joins experts from Flourish Ventures and CGAP to explore the promise—and the hype—behind this digitization wave, unpacking its potential to create meaningful financial inclusion for micro retailers at the last mile. Featured Voices: Richard Wright, former Behavioral Science Director at Unilever and currently an independent consultant Stella Klemperer, Director of Strategy and Insights, Flourish Ventures Alexander Sotiriou, Senior Financial Sector Specialist, CGAP Listen and subscribe for free on your favorite platform. To learn more, visit www.cgap.org. To share feedback, connect with us at podcast@cgap.org. Special thanks to Salome W. Kimani for conducting the interview with the micro-retailer Mugi and for the voiceover.…
Everyone in the world is grappling with climate change, but for those on the front lines, it’s a daily struggle for survival. In this episode, we travel to Bangladesh to speak with Nurul and Sita, two farmers who are fighting to protect their homes and livelihoods from relentless storms, flooding, and rising sea levels. Nurul and Sita are both dealing with climate change, but only one has the help of microfinance--and that’s made quite a difference. How do people living in poverty prepare for, cope with, and adapt to climate shocks, and what role do financial services—like loans, savings and insurance—play in supporting them? Join us as we share findings from research by CGAP, MicroSave and Decodis to explore these questions and uncover the potential of inclusive finance in bringing hope, resilience, and lasting change to the communities hardest hit by our warming world. Featured Voices: Nurul, a farmer from Bangladesh Sita, a farmer from Bangladesh Graham Wright, Founder and Group Managing Director, MicroSave Claudia McKay, Green and Resilient Outcomes Lead, CGAP This episode incorporates news reports from Global News, “Cyclone Remal leaves several dead across Bangladesh and India” and the Associated Press, “Hundreds of thousands without power in Bangladesh after cyclone causes severe flooding”.…
Central banks have been eying the emergence of privately issued digital currencies with a mix of excitement and anxiety and some began experimenting with their own versions of crypto: central bank digital currencies (CBDCs). Advocates say CBDCs offer an alternative to private digital currencies that will enable central banks to retain their control over national monetary supplies, better combat money laundering and fraud, and even advance financial inclusion. But are CBDCs really the game-changer for financial inclusion that many claim? What are the key enablers and constraints to CBDCs advancing financial inclusion? And how are central banks thinking about designing CBDCs to ensure that they achieve their goals? This is the fourth episode in CGAP's new podcast, Inclusive Finance Frontiers. Featured Voices - Kwame Oppong, Head of Fintech and Innovation, Bank of Ghana - Mahesh Uttamchandani, Global Practice Manager for the World Bank Group’s Financial Inclusion, Access and Infrastructure between January 2018 and September 2022 and currently the World Bank’s Practice Manager for Digital Development in East Asia and the Pacific - Nana Yaa Boakye-Adjei, Senior Consultant, the World Bank between May 2020 and January 2023 - Tanja Hessdörfer, Head of Sales and Business Development CBDC at Giesecke+Devrient - Mehmet Kerse, Senior Consultant on Digital Finance and Financial Inclusion, CGAP…
The wide reach of digital financial services, such as digital savings, credit, payments, insurance or investment products, can unlock life-changing opportunities for low-income consumers by helping them save, borrow, and receive remittances. But here’s a little secret about the seemingly endless array of these digital services: their current ability to attract and serve new users largely depends on the expansion of old-fashioned physical interaction through agent networks. These networks enable users to deposit or withdraw cash from digital accounts, which is crucial in cash economies where digital finance has limited use cases. Expanding these networks beyond large cities is notoriously difficult, but significant progress has been made in recent years — and in surprising ways. In this episode, we explore the latest advances in agent networks and what they mean for the future of inclusive finance. #inclusivefinance #financialinclusion #digitalfinance #gendernorms #papuanewguinea Featured Voices: • Emilio Hernandez, Senior Financial Sector Specialist, CGAP • Sasidhar Thumuluri, Managing Director and CEO, Sub-K • Archana Pandey, General Manager, Financial Inclusion at Bank of Baroda • Sandhya Rani, Sub-K rural agent Special thanks to Anand Raman, CGAP consultant based in India, for his help in leading interviews with Sub-K agents and customers.…
Typhoon Rai made landfall in the Philippines in December 2021, killing over 400 people, devastating 1.5 million homes, and causing over US$1 billion in damage. Extreme weather events like Rai are becoming more common as a result of climate change. Financial services can make households more resilient and adaptive, but too often the people who are most vulnerable to these shocks—such as women, poor people, forcibly displaced people, and people in rural areas—are also financially excluded. In this episode, we travel to the Philippines to speak with a Typhoon Rai survivor and the insurance provider that helped her rebuild her home, as we explore the changing role of insurance and other financial services in climate change mitigation and adaptation.…
The spread of digital technology and infrastructure has given rise to fintech, but it’s also driven the popularity of non-financial services like social media apps, gig platforms, and e-commerce sites. The term “embedded finance” refers to the integration of financial tools into this growing array of services. Just as mobile money brought payments closer to low-income customers via their phones, embedded finance has the potential to bring a whole range of financial services even closer. The opportunities this presents to advance financial inclusion are almost endless and may define financial inclusion for years to come. But what forms will embedded finance take? What are the biggest opportunities and risks? And what players are driving it in different regions? In this episode, we take a look at what lies ahead for embedded finance.…
What are the frontiers of financial inclusion? Of course, there is a geographical frontier: people in rural areas are more often excluded from the financial system. There’s also a technological frontier: while digital technology has greatly expanded the reach of financial services, those on the other side of the digital divide are being left behind. But there’s also a social frontier, often in the form of social norms that dictate who can – and can’t – access and use financial services. In this episode, we hear from Women’s Micro Bank (also known as Mama Bank), a bank in Papua New Guinea that pushed geographical and technological boundaries in its attempts to expand rural women’s access to banking services but ran into its biggest challenges at the social frontier.…
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