Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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OA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine Association
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/485 IT Ukraine Association In this week’s podcast episode, Derek speaks with Maria Shevchuk, the CEO of the IT Ukraine Association. They discuss the industry's growth and new technological developments. They even weigh in on the impact of the ong…
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OA 484: Representing 170k Graphic Artists - with Cap Hernandez of Philippine Graphic Artists
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/484 Philippine Graphic Artists This week’s episode of the Outsource Accelerator podcast has something a little different. Derek speaks with Cap Hernandez, co-founder of Philippine Graphic Artists (PGA), an online group composed of creative freela…
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OA 483: Call Center Excellence Through Culture - with Denys Dubner of WOW24-7
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/483 WOW24-7 In this episode of the Outsource Accelerator Podcast, Derek talks with Denys Dubner, the CEO of WOW24-7, a top-ranking call center services company with offices in Eastern Europe and Latin America. They talk about significant concerns…
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OA 482: Outsourcing Rising Star Sees Big Opportunity in High-Value Services - with Amir Borsok of Reliasourcing
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/482 Reliasourcing In this episode of the Outsource Accelerator Podcast, Derek speaks with Amir Borsok, the Head of Business Development at Reliasourcing. They discuss how Reliasourcing conducts its BPO-as-a-Service operations, managing quality ex…
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OA 481: Globalisation Conundrums And Future Potential - with Sondre Rasch of SafetyWing
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/481 SafetyWing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sondre Rasch, the Co-Founder and CEO of SafetyWing. SafetyWing offers “premium health insurance for remote companies and their global teams.” Derek and…
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OA 480: A Silicon Valley Disruptor Takes on Outsourcing - with Alex Small of Catalyst BPX
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/480 Catalyst BPX This week’s episode of the Outsource Accelerator podcast has Derek speak with Alex Small, the co-founder and lead investor of Catalyst BPX. They talk about how Catalyst BPX operates to disrupt the BPO industry and contribute to a…
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OA 479: Industry Veteran Leads Next-Gen Outsourcing - with Jeff Blake of Satellite Office
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/479 Satellite Office In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Jeff Blake, COO of Satellite Office. They discuss the acceleration of the offshoring industry, Jeff’s fondness for working closely with clients, a…
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OA 478: Specialized B2B Sales Outsourcing: Strategy & Tactics - with David Kreiger of SalesRoads
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/478 SalesRoads In this episode of the Outsource Accelerator Podcast, Derek sits down with David Kreiger, the president of SalesRoads. SalesRoads is one of the leading B2B outsourcing and lead generation companies in the United States. David share…
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OA 477: Agency Guru Leverages Outsourcing as Secret Sauce - with A.J. Lawrence of Beyond 8 Figures Podcast
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/477 Beyond 8 Figures In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore interviewed A.J. Lawrence, the host of the Beyond 8 Figures Podcast. A.J. is a former agency owner turned advisor who shared insights into his journ…
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OA 476: Growth Through Acquisition & Future of Work - with Mike Larcher of Outsourced
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/476 Outsourced In this week’s podcast episode, Derek Gallimore spoke to Mike Larcher, the Founder and CEO of Outsourced. The episode delved into various aspects of the company, including how Mike's recent sale of his other business empowered the …
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OA 475: Fast-Growing Latino Outsourcing - with Jamie Nacach of Virtual Latinos
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/475 Virtual Latinos In this week’s podcast episode, Derek once again speaks with Jaime Nacach, the CEO and founder of Virtual Latinos. They catch up on how Virtual Latinos has been doing in the past year, the continued rise of Latin America’s out…
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OA 474: Doing Outsourcing Right - with Dean Pascoe of Boomering
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/474 Boomering In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore talked to Dean Pascoe, the President and Owner of Boomering Incorporated. Boomering is an outsourcing firm located in Clark, Pampanga, just outside of Metr…
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OA 473: From Outsourcing Executive to BPO Founder - with Timothy Witucki of Omada One
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/473 Omada One In this week's podcast episode, Derek Gallimore talked to Timothy Witucki, the CEO and Co-founder of Omada One. The episode delves into Timothy's journey as he transitioned from being an industry executive to starting his own outsou…
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OA 472: An Operations Manager’s Perspective of Outsourcing - With Derline Perez of SixEleven BPO
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/472 SixEleven BPO In this week's podcast episode, Derek Gallimore spoke to Derline Perez. Derline is an Operations Manager at SixEleven BPO, an outsourcing firm based in Davao, Philippines. The conversation begins with a focus on back-office oper…
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OA 471: High-Touch Offshore Staffing Model - with Dom Procter of Outsourced Staff
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/471 Outsourced Staff In this year's first episode of Outsource Accelerator podcast, Derek Gallimore spoke to Dom Procter. Dom is the CEO and Founder of Outsourced Staff, a BPO company based in Australia. The conversation delved into developing an…
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OA 470: Call Center Expansion Amidst AI Revolution - with Mark Shapiro of Select VoiceCom
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/470 Select VoiceCom In this week's podcast episode, Derek Gallimore spoke to Mark Shapiro. Mark is the CEO and Founder of Executive Boutique Call Center and Select VoiceComm (SVC). The conversation explored Executive Boutique Call Center's rebran…
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OA 469: Bangladesh’s Booming Outsourcing Industry - with BACCO President Wahid Sharif
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/469 BACCO In this week's podcast episode, Derek Gallimore spoke to Wahid Sharif. He is the President of the Bangladesh Association of Contact Centers and Outsourcing (BACCO). The conversation explored the Bangladeshi outsourcing industry's evolut…
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OA 468: Interview with Derek: Outsourcing, Ethics, Africa & Opportunity - with Valerie Bowden of CRDLE.com
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/468 CRDLE.com In this week's episode, Derek Gallimore joined Valerie Bowden for her podcast "What I Didn't Know About Africa." Valerie is the CEO and founder of CRDLE. CRDLE is a firm that connects African talent to global businesses, focusing on…
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OA 467: Full-Time & By-The-Hour BPO Solutions - with Natcho Angelo of Kuubiik.
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/467 Kuubiik In this week's podcast episode, Derek Gallimore spoke to Natcho Angelo, the Co-Founder and CEO of Kuubiik. Kuubiik is an outsourcing company that provides full-time and hourly staffing solutions with a remote global workforce. The dis…
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OA 466: Remote Pioneer Takes Outsourcing to Mid-Market America - with Catherine vanVonno of 20Four7VA
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/466 20Four7VA In this podcast episode, Derek Gallimore talked with Catherine vanVonno, the President and CEO of 20Four7VA. 20Four7VA is a US-based virtual assistant services company. Their virtual assistants can be hired for tasks like bookkeepin…
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OA 465: Mastering Culture Across Six Countries - with Spencer Cannon of Buwelo
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/465 Buwelo Spencer Cannon is the Vice President of Growth and Partnerships at Buwelo. Buwelo is committed to being the best in the CX business and strongly emphasizes company culture. In this podcast episode, Derek Gallimore and Spencer Cannon di…
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OA 464: Technology Meets Staff Outsourcing - with Piash Alam of Wing Assistant
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/464 Wing Assistant In this podcast episode, Derek Gallimore spoke to Piash Alam, the marketing vice president of Wing Assistant. Wing Assistant has experienced significant growth in the past seven months and is actively embracing the AI revolutio…
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OA 463: High-Performance Offshore Staff - with Dan Roggenkamp of Set Up My Offshore
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/463 Set Up My Offshore In this podcast episode, Derek Gallimore spoke with Dan Roggenkamp, the co-founder and director of Set Up My Offshore, which assists Australian businesses in establishing their offshore operations, primarily in the Philippi…
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OA 462: Nearshore LatAm IT Developers from Colombia – with Paula Tellez of BetterWay Devs
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/462 BetterWay Devs In this podcast episode, Derek Gallimore spoke to Paula Tellez, the Marketing and Sales Lead at BetterWay Devs, a Colombia-based company. BetterWay Devs specializes in IT development and other technical roles, strongly emphasiz…
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OA 461: From Upwork Freelancer to Employer of 350 Staff - with Harold Rey Ladaran of SPLACE BPO
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/461 SPLACE BPO In this podcast episode, Derek Gallimore spoke with Harold Ray Ladaran, the CEO and Founder of SPLACE BPO, based in Davao City, Philippines. Harold started his journey from working in a call center. SPLACE is now expected to reach …
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OA 460: Leading Egypt’s Big Outsourcing Opportunity with Rasha Ezz Eldin of Xceed
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/460 Xceed In this podcast episode, Derek Gallimore talks to Rasha Ezz Eldin, the sales and marketing director at Xceed, a company based in Egypt with facilities in Mauritius and Morocco. Derek and Rasha discussed the demand for Arabic language se…
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OA 459: Optimizing the Virtual Assistant Model - with Barbara Turley of The Virtual Hub
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/459 The Virtual Hub In this podcast episode, Derek Gallimore welcomes Barbara Turley, the founder and CEO of The Virtual Hub, an outsourcing firm specializing in virtual assistants. Barbara's approach to running her firm sets her apart from other…
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OA 458: Businesss Process Innovation (BPI) - with Rain Abueg of iCXeed
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/458 iCXeed In this week's episode, Derek Gallimore talks with Rain Abueg, the co-founder and Chief Culture Officer of iCXeed. iCXeed is a customer experience outsourcing firm located in the Philippines. Rain's discussess how their "work from anyw…
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OA 457: Understanding IT Engineering Outsourcing - with Alejandro Oses of Rootstack
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/457 Rootstack In this podcast episode, Derek Gallimore welcomes Alejandro Oses – the CEO of Rootstack, an IT engineering outsourcing firm based in Panama. They discuss various aspects of IT outsourcing, including how to choose the right IT servic…
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OA 456: Scaling Location-Independent CX Expertise - with Alex Holmes of Influx.com
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/456 Influx.com For this week's episode, Derek delves into the intricacies of the CX industry through the lens of Alex Holmes, the Chief Growth Officer of Influx.com. References: E: alex.holmes@influx.com LI: https://www.linkedin.com/in/mralexholm…
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OA 455: Scaling The Gig Economy For Enterprise Contact Solutions - with Courtney Meyers of Omni Interactions
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/455 Omni Interactions In this episode, Derek has a conversation with Courtney Meyers, co-CEO of Omni Interactions — a CX outsourcing provider based in CO, USA. They discuss how Omni Interactions utilizes the gig economy model, how gig workers can…
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OA 454: AI Enhanced Outsourcing Solutions - with Indu Badlani of Staffing Expert
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/454 Staffing Expert Derek speaks with Indu Badlani, the CEO of Staffing Expert, a BPO firm based in New York. They discuss Staffing Expert’s business, the strength of the Filipino talent pool, and empowering an AI-enabled workforce toward global …
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OA 453: Business Coaching, Building Strong Processes & Offshoring - with Gene Bohensky of Archers Contact Solutions
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/453 Archers Contact Solutions This week Derek talks to Gene Bohensky, the chief executive officer of Archers Contact Solutions. During their 48-minute conversation, Derek and Gene delve into business coaching and its efficacy in addressing indivi…
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OA 452: Managing Tech, Developers & AI in Business - with Vadim Peskov of Diffco
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/452 Diffco In this episode of the Outsource Accelerator podcast, Derek Gallimore talks with Vadim Peskov, co-founder of Diffco, about the nature of managing staffing, projects, and AI for their clients. Established in 2008, Diffco provides a mix …
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OA 451: Exploring Nepal’s Outsourcing Industry & Potential - with Ryan Shrestha of AppSkill
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/451 AppSkill In this episode, Derek speaks with Ryan Shrestha, CEO and founder of AppSkill — a recruitment agency based in Australia. They discuss what the economy, job market, and outsourcing in Nepal currently look like. References: LI: Ryan Sh…
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OA 450: Setting Global Standards for Outsourcing - with Kerry Hallard of Global Sourcing Association UK (GSA)
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/450 Global Sourcing Association UK (GSA) In this episode, Derek speaks with Kerry Hallard, CEO of the Global Sourcing Association (GSA) and Chairperson of the Global Technology & Business Services Council (GT&BSC). References: Kerry LI: https://w…
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OA 449: The Journey of a UK/Pakistan Outsourcing Startup - with Ali Afzal of Winnors Remote Staff
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/449 Winnors Remote Staff In this episode, Derek talks to Ali Afzal, the founder and head of Winnors Remote Staff—an outsourcing company that helps SMEs scale up their operations. In Derek’s 48-minute chat with Ali, they exchange conversations abo…
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OA 448: Sri Lanka’s Outsourcing Industry - with SLASSCOM’s Chairman, Ashique Ali
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/448 SLASSCOM In this episode, Derek Gallimore talks with SLASSCOM chairman Ashique Ali to learn about the Sri Lankan outsourcing industry. SLASSCOM, or the Sri Lanka Association for Software and Services Companies, has over 400 members and employ…
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OA 447: Startup Founder to Outsourcing - with NeoWork CEO Joshua Eidelman
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/447 NeoWork In this episode, Derek speaks with Joshua Eidelman, co-founder and CEO of NeoWork. The company provides outsourcing solutions for operations and animation. They discuss how Joshua got into outsourcing, fostering a good workplace envir…
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OA 446: Fully-Remote Customer Service Specialists - with GQ Fu of LTVplus
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/446 GQ Fu and LTVplus GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service. It primarily focuses on the e-commerce industry but has since expanded beyond the field. GQ and his partner are advocates of r…
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OA 445: Remote EOR Startup Success - with Maria Sucgang of Remotify.ph
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/445 Maria Sucgang of Remotify.ph In this episode, Derek speaks with Maria Sucgang, founder and CEO of Remotify.ph, a remote-based Employer of Record (EOR). They discuss Remotify’s background, remote work, and how the world’s view of outsourcing i…
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OA 444: Quality-Focused Outsourcing - with Michael McRitchie of Satellite Office
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/444 Michael McRitchie of Satellite Office In this episode, Derek talks to Michael McRitchie, the founder and CEO of Satellite Office, an outsourcing company in the Philippines. Soon to celebrate its 10th anniversary, Derek and Michael talked abou…
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OA 443: Impact Sourcing Up Close with Riya Jain of Namo Padmavati
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/443 Riya Jain of Namo Padmavati In this episode, Derek is joined by Riya Jain — founder of Namo Padmavati, a VA firm based in Hyderabad, India. They discussed Riya’s journey of establishing her own company, her views on being an outsourcing provi…
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OA 442: Outsourcing For Positive Impact & Purpose with Gina Romero of Connected Women
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/442 Gina Romero of Connected Women Gina Romero founded Connected Women to help disadvantaged Filipino women. She grew up in the UK with many Filipino immigrants and wanted to help. Connected Women first helped professional women in Singapore adop…
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OA 441: The World’s Most Remarkable Office? With Russell Meiselman of Clark Staff
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/441 Clark Staff Russell Meiselman is the president and co-founder of Clark Staff. Clark Staff has a unique office in Clark, Philippines, modeled after Minecraft. Though the pandemic hit the Philippines hard, Clark Staff has expanded to seven coun…
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OA 440: Liam Martin (Time Doctor) & Derek Gallimore on Remote, Future of Work & More
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/440 Time Doctor This week, Outsource Accelerator’s Founder and CEO Derek Gallimore is interviewed by Time Doctor’s Liam Martin for his The Future Workforce Podcast. Derek and Liam share insights on the future of work, global employment, and the i…
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OA 439: The Inevitability of Global Employment - with Chris Mueller of Booth & Partners
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/439 Booth & Partners In this episode, Derek speaks with Chris Mueller, Head of Sales at Booth & Partners. Booth & Partners is a boutique outsourcing company that offers tailored staffing solutions to small and medium-sized businesses. Derek and C…
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OA 438: Talent Acquisition X Global Change with Inge Zwick of Emapta Offshore Staffing
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/438 Emapta Offshore Staffing Derek talks with Inge Zwik, the Executive Director of Emapta Offshore Staffing. In this podcast episode, Derek and Inge had a wide-ranging conversation about businesses’ changing perspectives on outsourcing, outsourci…
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OA 437: Australian-Focused Outsourcing - with Dale Pearce of Platinum Outsourcing
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/437 Platinum Outsourcing Derek talks with Dale Pearce, the COO and Partner at Platinum Outsourcing. Derek and Dale discussed Platinum Outsourcing’s beginnings, introducing outsourcing to Australian businesses, and the impact of the rise of automa…
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OA 436: Real Estate Sector Outsourcing - with Stephen Atcheler of ShoreAgents
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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/436 ShoreAgents Derek talks with Stephen Atcheler, the CEO of ShoreAgents. ShoreAgents is a “purpose-built” outsourcing firm specializing in the real estate industry. The firm originally served Australia, but then expanded to the UK, USA, New Zea…
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