James Lloyd is the CTO and co-founder of Redox. Redox is a company that is changing the way healthcare vendors and providers share data.Prior to Redox, he was an engineer and serial intrapreneur at Epic for five years. He also co-founded 100state, a non-profit co-working space in Madison, Wisc., that serves as a community and home for entrepreneurs…

Shreesha Ramdas is the CEO and Co-founder of Strikedeck. Previously, Shreesha was the GM of the Marketing Cloud at CallidusCloud, Co-founder at LeadFormix (acquired by CallidusCloud) & OuterJoin, and General Manager at Yodlee.​Prior to that, Shreesha led teams in Sales and Marketing at Catalytic Software, MW2 Consulting, and Tata. Shreesha advises …

John Kelly is the VP of EMEA at Natero.John has over 20 years of experience leading international customer operations and sales for technology companies.​Prior to Natero, John spent ten years building Intel's EMEA Customer Quality Operations, and six years leading the growth of EMEA Services at Citrix Systems. He also led worldwide Customer Support…

Adam is joined by Sue Nabeth Moore and Jason Noble to discuss a joint collaborative project - Customer Success Outcomes (CSO).Almost every organisation with a Customer Success function focuses their teams’ efforts on higher-paying customers, providing them with a "high touch", heavily customised service. For lesser-paying customers, there is little…

Elise Meijer is a Senior Customer Success Manager at LinkedIn. Based in Paris, Elise is a seasoned Customer Success Professional with over 12 years of experience in client focused roles, mainly in the SaaS industry. Elise joined LinkedIn in 2012 when they launched their regional office in France and customer success was still in its early days. She…

Andy is the Founder and CEO of Taskfeed and is based in London.Andy is the author of the B2B SaaS Customer Onboarding Handbook and the Founder and CEO of Taskfeed. Andrew has spent the last five years helping Customer Success-oriented businesses get smarter about Customer Onboarding and Implementation through a scalable and repeatable process.…

Laura Conrardy is the Manager of Customer Success & Scaled Programmes at Box.Based in London, Laura has over 10 years of experience in client facing roles in EMEA from Account Management to pre-sales (including Channel Enablement to Customer Success). Laura is passionate about technology and the way it can transform lives. Over her last 4.5 years a…

Bob Burke is the Sr. Director Customer First, EMEA at Okta. He leads the post sales teams focused on driving longterm value for our customers including Education Services, Professional Services, Customer Success Management, Technical Support and Renewals. Bob has spent the past 20 years managing global IT operations and started his journey with Okt…

Baptiste Debever is the Co-Founder at Feedier.​Baptiste is a French Entrepreneur with a background in Software Engineering. He has a passion for user-centric products and innovative technology as a whole. He is also very keen on understanding what drives the customers’ motivations for new solutions, and how they create a better version of themselve…