Bedste ServiceNow-podcasts (2024)

1
Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

1d ago22:54

22:54

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explore…

1
ServiceNow Store Highlights (SSH) v11182024 18:10

2d ago18:10

18:10

In this SSH episode I review 110 new, updated or removed applications in the ServiceNow Store. There are 7 new releases since the last episode - DX360∞ TechDebt Guardian, EMASS Spoke, Mitigation Controls Monitoring, Recorded Future for Threat Intelligence Security Center, Service Graph Connector for SentinelOne, Simplify Life Sciences from ServiceN…

1
ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant 14:05

17d ago14:05

14:05

In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet tod…

1
Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

1d ago22:54

22:54

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explore…

1
ServiceNow Store Highlights (SSH) v11142024 28:06

6d ago28:06

28:06

In this SSH episode I review 947 new, updated or removed applications in the ServiceNow Store. There are 27 new releases since the last episode - AI Websearch, Boomi API Management, Case lines and workflows, Contact Center Integration Core, Conversational Studio, Craft Spoke, Critical Event Management, External Routing with Genesys Cloud, ez:Connec…

1
Using AI to make Government more Human 34:56

16d ago34:56

34:56

In this episode of the ServiceNow EXECUTIVE CIRCLE podcast, we speak with Dr Laura Gilbert CBE, globally respected technologist, head of No.10 Downing Street's Incubator for AI and Chief Analyst at the Cabinet Office. In a fascinating conversation, Laura makes the case for AI in the public sector, to help enhance front line service delivery and imp…

1
ServiceNow Store Highlights (SSH) v11042024 13:26

16d ago13:26

13:26

In this SSH episode I review 25 new, updated or removed applications in the ServiceNow Store. There are 3 new releases since the last episode - AppsFlow, Opportunity Management and Tag Generator. Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for …

1
Embracing AI for Business Agility and Customer-Centric Innovation 13:27

21d ago13:27

13:27

In this episode of the Enterprise Agility Podcast, Fred Champlain and Richard Knaster wrap up their discussion of the rapid evolution of AI. This evolution is reshaping business agility and competitiveness, with generative AI optimizing operations and enhancing customer experiences through faster decision-making and deeper insights into customer ne…

1
The SDK and IDE in Xanadu with Patrick Wilson & Jay Couture 43:16

22d ago43:16

43:16

In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond! Topics 00:00 Welcome & Introductions 02:39 Defining the Many Acronyms (e.g. SDK, IDE) 08:19 Biggest Changes Between Washington and Xanadu for the SDK 16:41 The IDE's Improvements and Clarity on the Many "Studi…

1
ServiceNow Store Highlights (SSH) v10282024 18:05

23d ago18:05

18:05

In this SSH episode I review 62 new, updated or removed applications in the ServiceNow Store. There are 13 new releases since the last episode - Audience Builder Component - Tenon, CodeToText AI, Content Editor Component - Tenon, Fujitsu CASE + ServiceNow Impact, Konversational Path to Pro+, Luminaire Non-Profit Operations Core, SAFE TPRM Connector…

1
Unlocking AI’s Potential for Enterprises and Responsible Growth 7:49

27d ago7:49

7:49

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain and Richard Knaster continue their conversation on the pressures and opportunities that GenAI and agentic AI bring to enterprises. Organizations face challenges in managing vast data and must adopt responsible AI practices to avoid issues like AI "hallucinations." Ens…

1
Syncing with ServiceNow: New research: The changing role of IT leadership in organizations 23:44

1M ago23:44

23:44

AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to recent ServiceNow research on the changing role of IT leadership in the AI era. As a result, IT leaders have been propelled to center s…

1
ServiceNow Store Highlights (SSH) v10212024 20:34

1M ago20:34

20:34

In this SSH episode I review 56 new, updated or removed applications in the ServiceNow Store. There are 9 new releases since the last episode - ARMS, Blueprint AI, Cisco Webex Contact Center, Coda, PAS for Servers, Platform GIS, Prototype Additional Localization Framework Artifacts, SecuriThings Alerts Spoke and Smart Fulfillment Console (SFC). Lis…

1
AI and Business Agility: Enhancing Human Intelligence 12:10

1M ago12:10

12:10

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain, ServiceNow Agile Evangelist, talks with Richard Knaster, a SAFe Fellow and author of The Lean Agile Way, about AI’s transformative impact on business agility. Richard highlights AI’s rapid integration into existing solutions, offering cost savings and enhanced agilit…

1
Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

1M ago33:40

33:40

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the gro…

1
Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

1M ago33:40

33:40

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the gro…

1
ServiceNow Store Highlights (SSH) v10142024 12:32

1M ago12:32

12:32

In this overdue SSH episode I review 182 new, updated or removed applications in the ServiceNow Store. There are 20 new releases since the last episode - Apizee, CDW ePro ASN, Docusign IAM, EY Beyond Consumer Duty, FMDB - Financial Management Database, IAdeaConnect, Infosys Enterprise Service Management CafÈ (ESM CafÈ), INRY Deskless Worker Experie…

1
Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption 28:44

2M ago28:44

28:44

Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to increase their AI spend next year, according to the Enterprise AI Maturity Index by ServiceNow and Oxford Economics. But are they fully prepared to tap into the opportunities? Host: Andy Whiteside Co-host: Mike Sabia…

1
Cyber Insights with Mike Rohde, Deputy CISO - Federal at ServiceNow 5:31

2M ago5:31

5:31

At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective data management and AI integration, the importance of adopting Zero Trust Architecture to combat sophisticated threats, and innovat…

1
Break Point 3.0 29:49

2M ago29:49

29:49

In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together. Topics 00:00 Welcome & Introductions 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel? 04:3…

1
ServiceNow on Innovation in Government - TechNet Cyber 5:46

2M ago5:46

5:46

Hear Jonathan Alboum, Federal CTO at ServiceNow, as he discussed the transformative impact of AI on cybersecurity in government agencies. He emphasized the use of AI to maintain a strong cyber defense, detect anomalies, and respond to incidents more effectively. Alboum highlighted the ability of AI to reduce false positives and focus human resource…

1
Elevating Customer Experience with AI: ServiceNow and 3CLogic 37:44

2M ago37:44

37:44

In this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 20 years of experience in both sales and customer service, he has held leadership in the financial and communication industry, …

1
ServiceNow Store Highlights (SSH) v09232024 22:54

2M ago22:54

22:54

In this SSH episode I review 39 new or updated applications in the ServiceNow Store. There are 11 new releases since the last episode - Advance ADPÆ Connector - Next Gen HCM, Akeyless Access Manager, DORA Content Pack, EclecticIQ Intelligence Center Integration for Security Operations, Falaina Access, Google Threat Intelligence App For Vulnerabilit…

1
Succeeding in Health IT During Uncertain Times 20:17

2M ago20:17

20:17

Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey? YES! None of these are less important than the other and compete for an organization’s attention. But h…

1
ServiceNow Store Highlights (SSH) v09162024 18:06

2M ago18:06

18:06

In this SSH episode I review 221 new or updated applications in the ServiceNow Store. There are 10 new releases since the last episode - Anomali ThreatStream ITSM Integration, Bishop Fox Cosmos Exposure Management, Escalation Management, FireMon Asset Manager Integration, Grip Security Spoke, IBM Instana, Infosys Legal Services Delivery, ITOM/ITSM …

1
ServiceNow Federal Forum 2024: ServiceNow for Government Missions: Innovative Solutions 35:38

2M ago35:38

35:38

To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission…

1
Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way 43:05

2M ago43:05

43:05

IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks reducing the frequency, duration, and impact of incidents and outages as the top operational objective for IT. That goal holds true for or…

1
Digital & AI transformation in the Public Sector 18:56

2M ago18:56

18:56

In this episode of the ServiceNow Executive Circle podcast, Gina Gill, Chief Strategy Officer at the Governments Central Digital and Data Office (CDDO), discusses how technology transformation offers organisations a unique opportunity to reevaluate and realign their strategic vision, values, and employee skill sets. Gill highlights the need for a u…

1
Service offerings to help your organization achieve its business needs 16:52

2M ago16:52

16:52

In this episode, we chat with one of our service portfolio managers to learn about the service offerings available to help you get the most value from the ServiceNow platform. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com. See omnystudio.com/listener for privacy information.…

1
ServiceNow Store Highlights (SSH) v09092024 18:53

2M ago18:53

18:53

In this SSH episode I review 36 new or updated applications in the ServiceNow Store. There are 12 new releases since the last episode - API Service Graph Connector for Apigee X, CoreALM Connector for SAP Change and Transport Management System, DLP Incident Response integration with ICAP, Easy MoveIn, Genus ActiveArchive, Genus FileNet Spoke, Rapid7…

1
ServiceNow Federal Forum 2024: Maximize Productivity and Mission Readiness and Deliver the Best EX 27:41

3M ago27:41

27:41

Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers…

1
From Disruption to Efficiency: Modernizing Supply Chains with Deloitte 30:56

3M ago30:56

30:56

In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainab…

1
From Tech Consulting to Public Sector Transformation: Insights from Will Loving 21:15

3M ago21:15

21:15

In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing st…

1
Unlocking AI's Potential with Stephanie Otto 26:03

3M ago26:03

26:03

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upsk…

1
Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation 23:28

3M ago23:28

23:28

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI…

1
The Butterfly Effect with Chuck and Lauren 50:33

3M ago50:33

50:33

While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck'…

1
Shedding light on AI implementation 7:49

3M ago7:49

7:49

Join Fred Champlain and James Ramsay as they explore how strategic portfolio management (SPM) and enterprise architecture (EA) are crucial in successfully implementing AI across an organization. By prioritizing AI use cases that deliver the most business value and understanding their impact on the technology landscape, companies can mitigate risks …

1
ServiceNow Store Highlights (SSH) v09022024 13:21

3M ago13:21

13:21

In this SSH episode Justin reviews 25 new or updated applications in the ServiceNow Store. There are 6 new releases since the last episode - Dell NativeEdge, Fusion3 Evolve: Unify IRM & Legal Workflows, Infosys Treasury Management, Procise Integration Common, SandboxAQ AQtive Guard and Thirdera Landmark: Asset Management. Watch this video as he fil…

1
Driving successful AI transformation 6:35

3M ago6:35

6:35

Join Fred Champlain and James Ramsay as they dive into how enterprise architecture (EA) is essential for driving successful AI transformations. By actively integrating EA with strategic portfolio management (SPM), organizations can align AI initiatives with business objectives, moving from experimentation to impactful implementation. This discussio…

1
ServiceNow Federal Forum 2024: Defending Software Supply Chain Integrity 37:25

3M ago37:25

37:25

Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers:…

1
ServiceNow Store Highlights (SSH) v08262024 21:46

3M ago21:46

21:46

In this SSH episode I review 50 new or updated applications in the ServiceNow Store. There are 11 new releases since the last episode - Australian Immunisation Register Spoke, Civic Quick, DomainTools Iris Detect, FMN-SRQ, Fujitsu Citizen Services Hub, GenAI Observer, Intel 471 Integration for TISC, Kurmi Integration, Power Management - Operational…

1
ServiceNow Federal Forum 2024: Maximizing Value to the Enterprise Using Low- and No-Code Development 35:55

3M ago35:55

35:55

Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: • Ro…

1
Generative AI at ServiceNow with Mark Hopper 16:34

3M ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Generative AI at ServiceNow with Mark Hopper 16:34

3M ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Welcome Kristy Merriam 25:20

3M ago25:20

25:20

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact …

1
Navigating AI-Powered Enterprises 30:11

3M ago30:11

30:11

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. Key highlig…

1
ServiceNow Store Highlights (SSH) v08162024 23:28

3M ago23:28

23:28

In this SSH episode I review 957 new or updated applications in the ServiceNow Store. There are a total of 58 new releases including 4 non-ServiceNow new releases since the last episode - AlertOps, Kyndryl Integration - MCMP Marketplace, OT Management - Mobile and Vbrick Video Integration with Employee Center Pro. Listen to this podcast as I filter…

1
ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats 49:58

3M ago49:58

49:58

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland,…

1
ServiceNow Strategies for Building High-Performing Teams with Richard Andrews of DevoTeam 34:58

3M ago34:58

34:58

In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing t…

1
Syncing with ServiceNow: HR leaders will Drive Business Transformation 13:21

3M ago13:21

13:21

In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified master architect, the duo explores a recent blog post titled "Survey Finds HR Leaders Will Drive Business…

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