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Scott Baradell chats with Bill Swift of Brierley+Partners about the history of loyalty programs and how they are evolving today.Learn more about Brierley+Partners at www.brierley.comLearn more about Idea Grove at www.ideagrove.comThe origins of Brierley+Partners 02:12Long-standing customer relationships 04:32Earning points vs. enhanced customer exp…
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Iliyana Stareva discusses her book "Inbound PR", and how to leverage inbound tactics in PR programs. We'll cover the following topics.What is Inbound PR? What prevents PR firms from embracing inbound? PR Agencies need to evolve the way the communicate. How do you get started with inbound? Have you seen a trend in using paid ads to draw attention me…
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