A global podcast dedicated to learning from industry players around the world. Our podcasts are a series of interviews with international hospitality and tourism industry professionals. We prompt our guests to share their personal experiences, as well as analyse the current trends, technology and innovations.The podcast’s goal is to inspire people in the field and to encourage young people to join this exciting industry. We are committed to evaluating the current educational and training opp ...
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When the Hospitality path leads you to become a Business Angel
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29:21In this podcast, João de Saldanha describes his path from hospitality to the world of finance and investment. Despite some early disappointments, João was able to move forward and he shares his insights into how difficulties can be turned into opportunities for growth and success. He also explains how his hospitality training was a powerful tool fo…
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Winning Gold! World Skills Champion of Hotel Reception
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43:24In this podcast, we speak to Carmen Többen who won the WorldSkills Gold Medal for best receptionist in Lyon, France last year. After winning the Gold Medal at the SwissSkills competition in Bern in 2022 and the EuroSkills Gold Medal in Gdansk, Poland in 2023, Carmen used those exceptional experiences to win gold in Lyon. Carmen walks us through the…
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San Leonardo - An Italian Wine Estate with a Rich History
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35:49In this podcast, Anselmo Guerrieri Gonzaga shares the extraordinary history of his family-owned winery, Tenuta San Leonardo, which is an estate of historical significance where great wines are created in Trentino. It produces San Leonardo, a Bordeaux-style red wine which was described by the wine journalist, Jancis Robinson as "surely the most succ…
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Exploring Mexico’s Culinary Heritage
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29:15In this podcast, Philippe Rey-Westlund and Byron Rey-Westlund talk about their culinary adventures in Mexico and what has and continues to inspire these explorations of Mexico’s culinary history. Both Byron and Philippe talk about their initial experiences with Mexican cuisine Byron grew up in the Cupertino, California (Silicon Valley) surrounded b…
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Making idealistic culinary dreams come true
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34:34Walter el Nagar is a passionate Chef with a multicultural background and a strong desire to make not only a culinary mark but a social one as well. In this podcast, Walter describes his passion for creative culinary arts and his professional path across the globe. Walter was born in Milan in 1981 to an Egyptian father and Italian mother, both of wh…
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In this podcast we speak to Bastian Barnbeck who is a social entrepreneur and the founder of Waved, a non-profit organization that empowers students from rural coastal communities in Panama, using surfing a tool for social change. With a background in Hospitality, Management Consulting and Corporate Social Responsibility, Bastian discusses how he h…
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Successful Business Results Through Engagement, Learning and Development
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32:22Ursula Connolly is the founder and Managing Director of People Skills Business. She has more than 30 years experience in developing and motivating individuals and companies to achieve successful results. In this podcast, Ursula tells our listeners about how she works with internationally respected organisations to help them align the development of…
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Invest in Your Team, and They Will Invest in You
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36:58In this podcast, Tobias Cornet and Raad Masarwah from The Right Balance, a hospitality consulting and training company that helps hotels across all their revenue generating departments to increase sales, enhance guest experiences and boost their team’s skills & motivation. Tobias and Raad discuss their company’s mission and how their experienced st…
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Hospitality and Tourism Opportunities in Romania
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36:36In this podcast, Razvan Pirjol, CEO of Turism Felix and the owner of Leading Choice, a global hospitality counselling company in Romania, answers our questions about the hospitality and tourism industry in Romania and gives his insights on current hospitality education and training opportunities. A Glion Hospitality graduate, Razvan ended up spendi…
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Beyond Service: Inspiring the future of hospitality, with Maxime Blot, Best Craftsman in France
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33:41Maxime Blot, Meilleur Ouvrier de France (French Best Craftsman) for Hotel Reception, talks to our listeners about this professional honor and describes the demanding process of competing and winning this prestigious award. Maxime has worked in some of the most prestigious and luxurious palaces in the world and in this podcast, he describes his firs…
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Swiss4Afrika – a sustainable hospitality training model
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30:13In this podcast, Brigitte Lawler from Swiss4Africa describes the work that their non-profit organization, registered in Bern, Switzerland, is currently doing in South Africa. They work with small NPO’s in South Africa to break the cycle of poverty,addressing four of the UN’s Sustainable Development Goals. They were founded by 5 members a year ago a…
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Leading in Times of Volatility, Uncertainty, Complexity, and Ambiguity
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29:24In this podcast, we interview Evan Tzivanakis, author of ‘’Leading In VUCA Times’’. In this insightful work, Evan delves into the complexities of modern leadership, offering valuable strategies to navigate the ever-evolving business landscape successfully. His book has become a go-to resource for executives and aspiring leaders seeking guidance in …
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Is Hospitality a good starting point for a career in peacebuilding?
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28:48Vanessa Kellerhals currently works in Iraq for the UNDP (United Nation Development Programme) but little in her career path would hint at her one day working in peacebuilding and development. In this podcast, Vanessa explains how she went from working at the Dolder Grand Hotel in Zurich, winning the AICR world’s best receptionist in 2010 and then o…
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Building a Legacy of Lifelong Learning
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34:1450 Shades of Hospitality is happy to introduce our new collaborator and producer, Mauricio Schüler. Life-long Learning is Mauricio’s passion and his career path has revolved around how to inspire other professionals to embrace this ethos. For this podcast, Mauricio who is the founder of the Schulering HUB hospitality platform, responds to our quest…
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When Hospitality rhymes with French Pastry…
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36:59Jacquy Pfeiffer embodies the French pastry chef’s persona with style and grace and shares his many career choices and experiences across the world. From his native Alsace to Chicago via California, Saudi Arabia, the Sultanate of Brunei and Hong Kong, Jacquy has brought his pastry magic to the many places he has worked. He explains how he started as…
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Next generation Hotel Equipment by Brandon Burnett, Hospitality Futurist
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35:19In this podcast, entrepreneur Brandon Burnett describes how his next generation of hotel equipment is poised to improve and transform the hotel industry. He also describes his career path from completing a hospitality management degree in Switzerland to working for some of the major hotel chains in different capacities. Brandon shares his views and…
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Air B&B: Innovation and disruption in the Hospitality World
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30:56In this podcast we speak to Aoife McArdle, an Innovation & Disruption Expert. Aoife was an early leader in the most disruptive industries the world has seen in the last 20 years. She was a key initiator and driver of rapid growth at Airbnb (travel and hospitality), Skype (telecommunications) and Apple (music, e-commerce). Aoife shares her personal …
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Creating equitable and sustainable food systems
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26:02In this podcast, Nicola Gryczka informs our listeners about equitable and sustainable food systems in the hospitality industry and how she became, in her words, “a change-maker, dreamer and social entrepreneur”. As co-founder and leader of the Social Gastronomy Movement (SGM), Nicola connects communities globally to drive equitable and sustainable …
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What would Hospitality be without Concierges?
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32:27With over 40 years-experience as a luxury hotel concierge, Robert Watson shares his career path and choices along with some unforgettable experiences with our listeners. Starting as a page boy at the InterContinental Hotel in London, Robert has also worked at some of London’s famous hotels such as Mayfair Hotel, the Park Hyatt Carlton Tower and the…
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Reaching for excellence – Running an Amalfi Coast luxury boutique hotel
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29:17In this podcast, we interview Estelle Vassallo, who is the General Manager of the Anantara Convento di Amalfi Grand Hotel in Italy. Estelle answers our questions about crisis management in the hospitality field and about what it takes to become a GM. We ask Estelle to describe what it is like to manage a hotel in an iconic location like the Amalfi …
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Working in an exclusive London Private Club
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34:58Claude Achaume has been working as the private rooms manager for the exclusive 5 Hertford Street Private Club in London for several years and in this podcast, he shares his experiences and some interesting anecdotes that have made headlines! Claude describes how his years at the iconic Connaught Hotel in London shaped his sense of hospitality and t…
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Being the first Ambassador of Hospitality in France (MOF)
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36:45Claire Dupleix is a Hospitality and Hotel Reception Ambassador in France and a MOF (Mellieur Ouvrier de France / Best Craftsman of France). She was the first to receive this prestigious honour for Hotel Receptionist in 2015. In this podcast, Claire describes her passion and enthusiasm for the hospitality industry and elaborates on her educational a…
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It’s time for Hospitality “accessibility” to mean accessible
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42:46In this podcast, Cathleen Cain, explains why many hospitality businesses are not accessible for people with limited mobility and what they can do to improve this. In her opinion, some simple, inexpensive changes can make a world of difference. Cathleen has travelled around the world and in this podcast, she describes the particular challenges she h…
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The Impact of synergies & interactions between Media and Hospitality
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27:45Podcast Description: In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality. Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competiti…
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Managing Operations on the Iconic Venice-Simplon Orient Express
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29:57Francesco Bonotto has been the manager of the legendary Venice-Simplon Orient Express for over five years. In his own words: “I am the Hotel Manager of a 5 star hotel moving on rail tracks across 5 different countries with an international luxurious clientele looking for a lifetime experience. A very wide knowledge and a multitasking mind set are n…
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Romain Faure is the founder of itsRomainFaure, an up-and-coming YouTube channel focused on personal finance in the United States. Originally from France he has spent the last decade in the US, honing his expertise in personal finance through experience with some of the largest US corporations. In this podcast we ask Romain to describe his career pa…
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Sweet Success: The Delicious Journey of a Chocolatier
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26:50In this podcast, chocolatier Aditi Malhotra Ahooja shares her unique path from her childhood in New York City, to a Swiss hospitality school and onto becoming a successful entrepreneur. Aditi talks about her family’s love and support, learning to become a pastry chef, some inevitable bumps along the way and her passion for chocolate. She describes …
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Creating a Dynamic Career Path in Hospitality Management
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33:36In this episode, Andrra Berisha describes how she has dynamically created an envious hospitality management path for herself after her hospitality studies in Switzerland. As the Business Development Manager at Lighthouse, the leading commercial platform for the travel & hospitality industry, Andrra uses her hospitality acumen to drive revenue growt…
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Love is the main ingredient – Underground Dining at Naglee Park
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40:26In this podcast, Philippe Rey-Westlund and Byron Rey-Westlund talk about their labor of love and fine dining with the creation of Underground Dining at Naglee Park in the Silicon Valley. We learn about how this idea was born, how it blossomed into a full-time job for its creative chef Byron and how Philippe’s family history of running a hotel and r…
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Myth or Reality? The allure of becoming a Hotel General Manager
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39:34In this podcast, Philippe Clarinval discusses the role of the Hotel GM and what makes this role appealing and challenging. He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world. Philippe’s role as General Manager of the Carlton Hotel in St.-Moritz Switzerland and the Grand…
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Insights of hospitality in Saudi Arabia
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26:45In this podcast, Mohammed Marghalani, currently the Saudi Chief of Franchised Assets Operations for PIF Hospitality Projects, talks to us about the enormous changes that have occurred over the past five years in the Saudi hospitality field. With over 18 years in the hospitality field and an MBA from the Ecole Hotelière de Lausanne, Mohammed also di…
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An overview of Hospitality education, training and expertise needs in China
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46:41Rebecca Li is a force to be reckoned with and some of the many hats she wears include entrepreneur, hospitality expert, investment banker and educator. Rebecca was born into a Chinese hotelier family and left China in 2003 to pursue her studies in England and China. In 2011 she became an investment banker and returned to China in 2014. In this podc…
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Understanding and optimizing the business impact of customer experience strategies
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44:38In this episode, we talk to Yannick Bouyidou, whose hospitality career with Ritz-Carlton led him to work on four different continents in different leadership positions. Currently, Yannick wears several hospitality hats including entrepreneur, mentor, guest speaker, philanthropist and educator. Yannick has a 360 -degree vision of the current hospita…
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Hosco: The one-stop solution for Hospitality recruitment
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33:23In this podcast, Olivier Bracard, the co-founder and CEO of the highly successful hospitality recruitment platform Hosco, describes how this platform was born and why it is the go-to website for people looking for job offers in the hospitality field. As an EHL graduate, Olivier describes his time at the famous Swiss Hospitality School and how his i…
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Becoming the WorldSkills Vice-World Champion of Hotel Reception
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32:36Tim Oberli is currently the Front Desk Manager at the world famous Bürgenstock Resort near Lucerne, Switzerland. He is also the current World Skills Vice Champion of Hotel Reception. In this podcast, Tim describes first becoming the Swiss Skills champion and subsequently his participation in the World Skills competition in October 2022 in Montreux,…
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How to make access to hospitality luxury easier and in tune with our times
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41:41In this podcast, Robert Recupero shares his extraordinary career path with our listeners and explains how this path led to the creation of Moomenti, a high-end marketplace for booking luxury hotel experiences. This entrepreneurial adventure was Robert’s answer to making hospitality luxury easier to navigate and enjoy. Early in his career, Robert wo…
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Musical Hospitality – bringing musical joy to hospitals and senior care facilities
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33:03This podcast was by far one of our most popular and features Tom Su, a former hotelier who has found a unique way of combining music with hospitality. After working several years in the hospitality industry in Taipei, Tom chose a different path in telecommunications. But his love for music and his desire to share this passion has finally led him to…
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Croatian Hospitality and New Hospitality Concepts
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36:00In this podcast, Marina Franolic talks about hospitality in Croatia, a popular Mediterranean destination with rave reviews. Marina explains why Croatia has become a favourite tourist destination and why so many tourists return there for their holidays. Marina also discusses her work at The Bench, a global investment event organization and hospitali…
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Mamalu Kitchen: Feeding families and enabling lifestyle changes
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34:47In this podcast, Lama Jammal Houssami describes her educational and career path and why she was inspired to create a cooking school, Mamalu Kitchen, in Dubai. Mamalu Kitchen was inspired by her 3 boys and the need to help fellow mums and families simplify their day-to-day lives without having to worry about feeding their family fuss-free healthy fo…
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Why we need Gender Equality, Diversity and Corporate Responsibility more than ever
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30:08In this podcast, Mary Mayenfisch-Tobin discusses gender equality, sustainability and corporate responsibility in the hospitality and tourism fields. Using her lifetime experience as a lawyer, educator and activist, Mary looks at the current global situation with a critical eye and explains why it is in the interest of hospitality and tourism compan…
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The future of retail in the hospitality industry
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35:32Filippo Perricone is the co-founder and Managing Director of Back label, a line of Italian lounge, athletic and leisure wear sold exclusively in luxury hotels and resorts. In this podcast, we ask Filippo about his educational and career path from a History and Philosophy student to working in the textile industry in Hong Kong. In 2010, Filippo co-f…
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Women in hospitality leadership – career choices and creating opportunities
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48:55Andrea Obertello is currently the General Manager of the Four Seasons Hotel in Milano, Italy. In this podcast, Andrea talks about her career choices and how she became General Manager in an industry that is predominately male. She talks about working in the iconic Milano Four Seasons Hotel, located in a 15th century convent, the second oldest Four …
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Khulan Berger is currently the Regional Director at MY BLUE PLANET and the Swiss Coordinator of The Climate Reality Project Europe. In this podcast, Khulan explains why sustainable tourism has become such an important endeavour and how MY BLUE PLANET is working closely with companies to transition and implement sustainable practices. Khulan describ…
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The importance of networking, education and mentoring in the hospitality industry
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49:01Arian Röehrle is the former president of AICR, The International Association for Deputy Managers and Front Office Managers of Luxury Hotels. In this podcast, Arian tells our listeners about this important networking organization and how it has grown into a well-established professional and educational entity. He discusses the importance of networki…
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Female Hotel General Managers - Drivers of success for a global hospitality career
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38:50In this podcast, Marie-Berengère Chapoton, who is currently the General Manager of the award-winning Raffles Al Areen Palace in Bahrain, describes her global career path and how she met not only challenges but opportunities that came her way. Marie-Berengère’s career path has led her toNew York, Montreal, Paris, Milan, Rome, Uruguay, The Bermudas, …
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Hospitality in Australia – the Crocodile Dundee effect
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42:19In this podcast, Luiz Prebianca discusses how he ended up working in Australia, what he loves about working there and how Australian hospitality differs from other places. Originally from Brazil, Luiz moved to Germany as a teenager to attend high school and then onto Switzerland to attend a Hospitality Management school. He has worked in Brazil, th…
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Hospitality HR recruitment in South East Asia
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34:54In this podcast, Victor Mogilev speaks to our audience about Hospitality HR recruitment in South East Asia and explains how this region has its unique challenges and opportunities. Victor traces his educational and career path to explain how his Swiss hospitality management background allowed him to pursue a global career and landed him today in Ba…
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Recruiting and retaining talent in the hospitality and luxury sectors in Morocco
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35:44In this podcast, Sophia Mounib talks about recruiting and retaining talent in the hospitality and luxury sectors in Morocco. Sophia gives our listeners insight into running a hospitality / luxury sector talent business in Casablanca and the challenges she has faced, especially after the COVID pandemic. In addition, Sophia talks about the hospitalit…
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Xavier Rambaud describes himself as a “serial entrepreneur” and in this podcast he speaks to us about his latest entrepreneurial adventure, Maison Epigenitic in Paris, France. Maison Epigenitic’s mission is to keep people in good health and it is a place dedicated to the adoption of an epigenetic lifestyle, a preventive and holistic method that enc…
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