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50 Shades of Hospitality

50 Shades of Hospitality

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A global podcast dedicated to learning from industry players around the world. Our podcasts are a series of interviews with international hospitality and tourism industry professionals. We prompt our guests to share their personal experiences, as well as analyse the current trends, technology and innovations.The podcast’s goal is to inspire people in the field and to encourage young people to join this exciting industry. We are committed to evaluating the current educational and training opp ...
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Khulan Berger is currently the Regional Director at MY BLUE PLANET and the Swiss Coordinator of The Climate Reality Project Europe. In this podcast, Khulan explains why sustainable tourism has become such an important endeavour and how MY BLUE PLANET is working closely with companies to transition and implement sustainable practices. Khulan describ…
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Arian Röehrle is the former president of AICR, The International Association for Deputy Managers and Front Office Managers of Luxury Hotels. In this podcast, Arian tells our listeners about this important networking organization and how it has grown into a well-established professional and educational entity. He discusses the importance of networki…
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In this podcast, Marie-Berengère Chapoton, who is currently the General Manager of the award-winning Raffles Al Areen Palace in Bahrain, describes her global career path and how she met not only challenges but opportunities that came her way. Marie-Berengère’s career path has led her toNew York, Montreal, Paris, Milan, Rome, Uruguay, The Bermudas, …
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In this podcast, Luiz Prebianca discusses how he ended up working in Australia, what he loves about working there and how Australian hospitality differs from other places. Originally from Brazil, Luiz moved to Germany as a teenager to attend high school and then onto Switzerland to attend a Hospitality Management school. He has worked in Brazil, th…
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In this podcast, Victor Mogilev speaks to our audience about Hospitality HR recruitment in South East Asia and explains how this region has its unique challenges and opportunities. Victor traces his educational and career path to explain how his Swiss hospitality management background allowed him to pursue a global career and landed him today in Ba…
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In this podcast, Sophia Mounib talks about recruiting and retaining talent in the hospitality and luxury sectors in Morocco. Sophia gives our listeners insight into running a hospitality / luxury sector talent business in Casablanca and the challenges she has faced, especially after the COVID pandemic. In addition, Sophia talks about the hospitalit…
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Xavier Rambaud describes himself as a “serial entrepreneur” and in this podcast he speaks to us about his latest entrepreneurial adventure, Maison Epigenitic in Paris, France. Maison Epigenitic’s mission is to keep people in good health and it is a place dedicated to the adoption of an epigenetic lifestyle, a preventive and holistic method that enc…
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In this podcast we talk to Yahya Shakhshir about Hospitality education and training in Vancouver, Canada. Yahya is currently the President at Cornerstone International Community College of Canada, one of the top private Colleges located in Vancouver. He is a passionate, driven and dedicated hotelier with 18 years in the Hospitality and Education in…
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In this podcast, Sara Abdel Masih describes her unique career path from climbing the career ladder in the luxury hospitality industry to teaching in hotel management schools and writing a book on mobbing and harassment in the workplace based on her personal experiences. Sara has worn many hats and has studied not only hospitality management but cri…
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In this podcast, Clémence Gillier and Neil Beecroft from the sustainability consultancy agency, The SHIFT, now called bloomUP, talk about how businesses can develop and improve their sustainability practices. Clémence and Neil describe what sparked their interest in this important field and how their careers have evolved into creating and running t…
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Michael Romei has been dubbed "The Ambassador of Hospitality" and he practices his brand of statecraft on both a local and global level. In this podcast, Michael invites our listeners to retrace his brilliant career as a Les Clefs d’Or concierge, and in particular, his time as the former Chef Concierge of the Waldorf Towers/Waldorf Astoria Hotel in…
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In this podcast, Johanna Fagerberg, who is currently the Hospitality Senior Manager at Diriyah Company, talks about working in Saudi Arabia and the vast plans that the Kingdom has for hospitality and tourism. She previously was the Guest Experience Manager at The Four Seasons Hotel in Riyadh, Saudi Arabia. Johanna also talks about her career choice…
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Walter el Nagar is a passionate Chef with a multicultural background and a strong desire to make not only a culinary mark but a social one as well. In this podcast, Walter describes his passion for creative culinary arts and his professional path across the globe. Walter was born in Milan in 1981 to an Egyptian father and Italian mother, both of wh…
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In 2016, Vasily Grogol was hired by an investor to create a feasibility study on a hotel project in Kyiv, Ukraine. In 2017 he moved to Kyiv and worked on opening not only a boutique hotel called BURSA but also a gallery for young, Ukranian artists. At the age of 24 he became the Executive Director of BURSA Hotel and gallery and his goal, in his own…
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In this podcast, Lucy Grace Maliki, a dual citizen of Kenya and Switzerland, describes her career path from teaching French and English in a Swiss Hospitality Institute to becoming an entrepreneur in Kenya. Her years of living and teaching in Switzerland brought her to appreciate the fine art of making chocolates and when she moved back to Kenya a …
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Ivan Artolli is the kind of hotelier you dream of meeting in a luxury hotel. He shares his lifetime experience with our listeners and talks about the people who have been role models in his life. He is charming, cultivated and he talks candidly about his youth and his dream of one day becoming a General Manager. A lifetime career of working in some…
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Chantal Wittmann is an educator, a hospitality expert, a competition judge and received the MOF (Meilleur Ouvrier de France) Maître d’Hôtel award. In this podcast, Chantal gives our listeners some background information about the French MOF competitions and what this means for the people who have been given this title. Chantal has taught in some of…
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William Mackay is an internationally experienced executive with over 45 years of experience in luxury hotel, spa and F & B management, operations, and development. He has a proven track record of assembling and leading highly motivated, diverse, and mutually accountable teams and a true passion for quality as the primary means to profit. We have in…
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In this podcast, Anselmo Guerrieri Gonzaga shares the extraordinary history of his family-owned winery, Tenuta San Leonardo, which is an estate of historical significance where great wines are created in Trentino. It produces San Leonardo, a Bordeaux-style red wine which was described by the wine journalist, Jancis Robinson as "surely the most succ…
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With over 20+ years experience in the hotel industry, Annie Boslem has been working for some of the most prestigious international companies such as Starwood, Inter-Continental, Shangri-La and Taj Hotels. She also works with many small and exclusive privately-owned properties, both in the UK and overseas. She moved from luxury hotels into hospitali…
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Amna Alyamani has turned her childhood passion into a successful career and she is a woman fueled by her passion for baking, which she discovered at the tender age of 7. She has since pursued her dream, scaling heights and enjoying success in the culinary industry. In this podcast, Amna retraces her passion for baking and answers our questions abou…
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In this podcast, Peter Cross talks about the challenges of working in the Sport Management field and specifically, Mega-sporting events like The Olympics, Youth Olympics and FIFA World Cups. He also discusses his personal and professional impressions and experiences in Qatar, Russia, France and Switzerland. Finally, he talks about the Sport Managem…
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In this podcast, John Lohr, who is currently theDirector of External Affairs at Dusit Thani College in Bangkok, talks to us about Thai hospitality and hospitality education in Thailand. John’s decision to study hospitality at a prestigious Swiss hospitality school enabled him to understand the importance of a solid, practical and multi-cultural hos…
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To celebrate our one year anniversary, 50 Shades of Hospitality producer, Egidio Marcato is re-releasing his podcast. The global hospitality industry is still feeling the effects from the COVID pandemic and trying to find solutions to the many challenges that it is facing. Lack of qualified staff as well as staff retention have been causing havoc i…
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With a Bachelor’s degree in Hospitality from a prestigious Swiss hotel school, Alvin Liu has followed an atypical career path. Over the past years, when his day job as a Senior Recruitment Consultant for a Data and Analytics company allows him, Alvin hones his stand-up comedian talents and regularly hits the stand-up comedy circuit in London and ot…
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With over 40 years-experience as a luxury hotel concierge, Robert Watson shares his career path and choices along with some unforgettable experiences with our listeners. Starting as a page boy at the InterContinental Hotel in London, Robert has also worked at some of London’s famous hotels such as Mayfair Hotel, the Park Hyatt Carlton Tower and the…
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Vadim Bekker is currently the Managing Partner at Vibe Hospitality in Bangkok, Thailand. In this podcast, Vadim talks about his experience in the Thai hospitality field and why he has no plans to leave this beautiful country. After working in the Maldives as a Guest Relations Officer, Vadim chose Thailand to pursue his career path and has been work…
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Andrew Parshukov is currently the Head of Business Growth at JetRockets, a forward-thinking company specializing in custom web and mobile application development across various industries. In this podcast, Andrew talks about his career path from studying hospitality in Switzerland and working in the hospitality field to teaching in Vietnam and deve…
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Ursula Connolly is the founder and Managing Director of People Skills Business. She has more than 30 years experience in developing and motivating individuals and companies to achieve successful results. In this podcast, Ursula tells our listeners about how she works with internationally respected organisations to help them align the development of…
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Vanessa Kellerhals currently works in Iraq for the UNDP (United Nation Development Programme) but little in her career path would hint at her one day working in peacebuilding and development. In this podcast, Vanessa explains how she went from working at the Dolder Grand Hotel in Zurich, winning the AICR world’s best receptionist in 2010 and then o…
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In this podcast we speak to Aoife McArdle, an Innovation & Disruption Expert. Aoife was an early leader in the most disruptive industries the world has seen in the last 20 years. She was a key initiator and driver of rapid growth at Airbnb (travel and hospitality), Skype (telecommunications) and Apple (music, e-commerce). Aoife shares her personal …
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In this podcast, Brigitte Lawler from Swiss4Africa describes the work that their non-profit organization, registered in Bern, Switzerland, is currently doing in South Africa. They work with small NPO’s in South Africa to break the cycle of poverty,addressing four of the UN’s Sustainable Development Goals. They were founded by 5 members a year ago a…
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In this podcast, João de Saldanha describes his path from hospitality to the world of finance and investment. Despite some early disappointments, João was able to move forward and he shares his insights into how difficulties can be turned into opportunities for growth and success. He also explains how his hospitality training was a powerful tool fo…
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In this podcast, Puneet Baijal talks to us about the current tourism and hospitality trends in India and more specifically in the Gujrat region where he is currently the General Manager of the five-star Hyatt Regency Hotel in Ahmedabad. He shares his passion for hospitality and describes how Indian culture plays a big role in the way Indians welcom…
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Jacquy Pfeiffer embodies the French pastry chef’s persona with style and grace and shares his many career choices and experiences across the world. From his native Alsace to Chicago via California, Saudi Arabia, the Sultanate of Brunei and Hong Kong, Jacquy has brought his pastry magic to the many places he has worked. He explains how he started as…
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In this podcast, Francesca Palazuelos talks to us about Mexican hospitality and her passion for food. She describes her early forays into the Food and Beverage side of hospitality while working in Kenya and Brazil. Her passion for food eventually led her back to her native country, Mexico, where she has worked in the industry since 2011. Francesca …
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Claude Achaume has been working as the private rooms manager for the exclusive 5 Hertford Street Private Club in London for several years and in this podcast, he shares his experiences and some interesting anecdotes that have made headlines! Claude describes how his years at the iconic Connaught Hotel in London shaped his sense of hospitality and t…
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In this podcast, Cathleen Cain, explains why many hospitality businesses are not accessible for people with limited mobility and what hospitality businesses can do to improve this. In her opinion, some simple, inexpensive changes can make a world of difference. Cathleen has travelled around the world and in this podcast, she describes the particula…
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Francesco Bonotto has been the manager of the legendary Venice-Simplon Orient Express for over five years. In his own words: “I am the Hotel Manager of a 5-star hotel moving on rail tracks across 5 different countries with an international luxurious clientele looking for a lifetime experience. A very wide knowledge and a multitasking mind set are n…
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In this podcast, chocolatier Aditi Malhotra Ahooja shares her unique path from her childhood in New York City, to a Swiss hospitality school and onto becoming a successful entrepreneur. Aditi talks about her family’s love and support, learning to become a pastry chef, some inevitable bumps along the way and her passion for chocolate. She describes …
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In this podcast, Philippe Rey-Westlund and Byron Rey-Westlund talk about their labor of love and fine dining with the creation of Underground Dining at Naglee Park in the Silicon Valley. We learn about how this idea was born, how it blossomed into a full-time job for its creative chef Byron and how Philippe’s family history of running a hotel and r…
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In this podcast, Mohammed Marghalani, currently the Saudi Chief of Franchised Assets Operations for PIF Hospitality Projects, talks to us about the enormous changes that have occurred over the past five years in the Saudi hospitality field. With over 18 years in the hospitality field and an MBA from the Ecole Hotelière de Lausanne, Mohammed also di…
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In this episode, we talk to Yannick Bouyidou, whose hospitality career with Ritz-Carlton led him to work on four different continents in different leadership positions. Currently, Yannick wears several hospitality hats including entrepreneur, mentor, guest speaker, philanthropist and educator. Yannick has a 360 -degree vision of the current hospita…
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Winner of the Best Swiss Receptionist Bucherer trophy in 2015, Judith Malavallon went from working in an iconic BEAU RIVAGE Palace to becoming a teacher at the school she attended in Switzerland. After a management change, she continued teaching at another prestigious Hospitality School in Lausanne. But Judith is a firm believer in having a healthy…
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In this podcast, Claudine Thoma talks about her professional path from hospitality to education and why she decided to pursue her passion for the hospitality field as a young woman. She also discusses hospitality and hospitality education in Luxembourg, her native country and how she successfully stepped outside of her passion for hospitality busin…
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In this podcast, Rocco Bova, an experienced hotelier with over 25 years of international experience gives our listeners food for thought and questions the current hospitality status quo. Lack of qualified staff, high turnover, and the pursuit of unsustainable practices, Rocco touches on some of the reasons the hospitality world needs to re-invent i…
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In this podcast, Alexandre Maia de Carvalho tells our listeners about his hospitality career in Portugal and why it continues to be one of the top-ten destinations for European tourists and is gaining popularity for travellers coming from the US, China and Canada. Alexandre’s specialty is luxury hotels and resorts, and in this podcast he describes …
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In this podcast, Christian Michel tells our listeners about hotel development and in particular, the continued growth and development of the Central and Eastern European markets. Christian describes his long career with Wyndham Resorts and how he has honed his knowledge of hotel development in Central and Eastern Europe. Christian also speaks to ou…
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In this podcast, Laurence Toudjui gives our listeners a glimpse of Cameroonian hospitality by describing the current projects that are underway in her native country. Cameroon is currently catching up with other African countries that attract tourists. With its 400 km of Atlantic coast, Cameroon has fabulous sites for beach loving visitors and the …
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In this podcast Manrique Rodriguez talks about Lebanese hospitality and compares Lebanon to other countries in the Levant and Middle East and shares his extensive, global insights into the hospitality field. He touches on the topic of hospitality changes and challenges and the importance of moving towards more sustainable practices and eco-tourism.…
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